Customer relationship management

Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information.

“Customer relationship management” is strongly related to:

Oracle Corporation Amdocs Siebel Systems Salesforce.com Gartner Customer service Customer Open Source CRM Software Marketing Web management system Enterprise relationship management Enterprise Feedback Management Customer Intelligence Talent Development Chordiant Up-selling Consumer privacy Sales force management system Datamonitor Cross-selling Database marketing Retention Data security Mystery shopping Front office Predictive analytics PeopleSoft Professional development Marketing effectiveness Remuneration Technical support Call centre Business intelligence Data mining Training SAP AG Sales Database Microsoft

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